OTP

1. What should I do if I do not receive the email OTP? 

For the email OTP, users may check if: 

• Email junk / or spam folders. 
• The email inbox is full and unable to receive more incoming emails
• Their internet connection is stable on the email login device

2. What should I do if I do not receive the mobile OTP? 

For the mobile OTP, users may check: 

• Their DND phone status is not active 
• Check the signal strength on their mobile device
• The message storage is not at full capacity and can receive incoming messages