This is a tough situation and worth understanding clearly: a deposit sent on the wrong network is hard to reverse and has limited possibilities for recovery.
Why this happens
Crypto exists on blockchains. The same address format can sometimes be valid on more than one network.
In case you encounter this situation, capture all the transaction details and write to support@bitdelta.in
The team will assess whether recovery is technically and operationally possible.
Disclaimer:
These FAQs are issued for guidance and ease of reference only. They are intended to facilitate understanding of the subject matter and should not be regarded as an authoritative interpretation of any law, regulation, policy, guideline, or contractual provision. The FAQs do not confer any rights, create any obligations, or give rise to any legitimate expectation on the part of any person. The competent authority reserves the right to modify, supplement, withdraw, or clarify the contents of these FAQs at any time. In case of any discrepancy, the applicable law, regulation, policy, guideline, or contractual document shall prevail.