Re-KYC Verification

As BitDelta India is a fully compliant platform, if user's KYC (Know-Your-Customer) is not verified at the first attempt, then the user will need to attempt again and complete their KYC again.

Pending / Rejected / Under Review Status 
 

1. Why did my KYC fail?

If your KYC verification did not succeed, there is no need for worry. BitDelta India has a list of common reasons on why it might have not gone through:

• The details entered by the user did not match the images of the submitted documents from the user.
• The images may have blurry, making it difficult to recognise the text.
• The images may have too much glare, making it difficult to recognise the text.
• The user may have missed some details in the submitted documents.

For Documents users need to ensure:

• All sides and characters in the document are visible.
• Only submit images of the original documents as a photocopied document may not meet the verification requirements.
• Upload a high-quality image with clear text and no glare or blur.
• Save documents as .jpeg, .jpg, or .png. 
   

2. What is required for the live selfie?

For the Live Selfie users need to ensure:

• Good lighting that is visible for the selfie
• No filters or editing of the selfie
• The selfie is not cropped