The live selfie confirms a real person is opening the account. You may ensure:
- A well-lit space
- Your face is fully visible and centred in the camera frame
- A stable internet connection so the selfie does not drop mid-capture.
What to remove or avoid
- Sunglasses or tinted glasses
- Masks or face coverings that hide any part of your face
Tips
- Follow the prompts calmly and at a natural pace
- Hold the camera steady during the capture
- Stay in frame the entire time.
Disclaimer:
These FAQs are issued for guidance and ease of reference only. They are intended to facilitate understanding of the subject matter and should not be regarded as an authoritative interpretation of any law, regulation, policy, guideline, or contractual provision. The FAQs do not confer any rights, create any obligations, or give rise to any legitimate expectation on the part of any person. The competent authority reserves the right to modify, supplement, withdraw, or clarify the contents of these FAQs at any time. In case of any discrepancy, the applicable law, regulation, policy, guideline, or contractual document shall prevail.